What our customers think of us

Customer Perception Questionnaire

In response to our latest annual Customer Perception Questionnaire, our customers stated the following regarding our service.*

Service DimensionService Level ExpectationPCML Service Level Delivered
1. Reliability
i.e. Performance of promised service dependable and accurate
Very Good to ExcellentVery Good to Excellent
2. Responsiveness
i.e. Willingness to help customers and provide prompt service
Very Good to ExcellentVery Good to Excellent
3. Assurance
i.e. Knowledge and courtesy of employees and ability to convey trust and confidence
Very GoodVery Good to Excellent
4. Empathy
i.e. Caring & individual attention to customers
Very GoodVery Good to Excellent
5. Tangibles
i.e. Appearance of personnel, facilities and communications
Good to Very GoodVery Good to Excellent

* 100% Response Rate From Top 10 Customers

TestimonialsGeneral Comments

"My first impression was you guys know what you are doing and everyone is very involved, this is a great thing to see in an Engineering Company. I have great confidence in your company as most of the work we do is low volume."

Rodger Webb, Equipment Support Company Limited.

"The level of business with AIXTRON Ltd has declined over the last financial year, however PCML continues to be responsive and deliver according to requirements. When there were changes to requirements PCML changed priorities for open orders in order to meet the revised requirements. The quality of the parts delivered in from PCML was of very good quality. Little or no re-work requirement was necessary for PCML (components)."

Steve Dooley, Supply Chain Co-ordinator, Aixtron Limited.

"Delivery, Price, Communications and Quality are combined to rank PCML as a Top Class Supplier. We are delighted with the trouble free supply of quality components."

Giles Corbett, Materials Controller, Aixtron Limited.

"PCML provides good value for money and are exceptional in their customer relations. They can be relied upon to deliver when agreed and will notify me as soon as any potential delay is expected. The quality of deliverables is excellent and they will go out of their way to assist with any deadlines that we may have."

Alison Roberts, Project Co-ordinator, Sagentia Limited.

"Teraview have worked with PCML for a number of years, we would like to continue working with PCML as both Teraview and PCML grow in the future. To us our suppliers are key to getting the right product to the customer for the right price in the right timescale. We now have 85% of our machined parts made by PCML so the guys are getting it right, well done."

Hugh Dyson, Mechanical Design Engineer, Teraview Limited.

"Overall we receive very good service; our requirements are attended to and accommodated with responsive and helpful manner. Deliveries can miss deadlines slightly during peak loadings but this is the exception not the norm."

Paul Mason, Contract Design Engineer, Teraview Limited.

"There are companies that give a lower cost than PCML, but overall PCML provides excellent value for money in terms of quality, performance and responsiveness."

Steve Trotman, Operations Director, Surgicraft Limited.

"Our business with PCML has increased by approx 50% last year but the business processes and professional attitude in place have enabled them to maintain their already high service levels. We look forward to using PCML's new web based stock and information systems to further streamline our day to day transaction times."

Kevin Sparks, Procurement Manager, Inca Digital Printers Limited.

"Performance to confirmed delivery dates is second to none, PCML endeavours to understand and achieve our varied goals and deadlines."

Kevin Sparks, Procurement Manager, Inca Digital Printers Limited.

"As always PCML have continued to support us with an unerring contribution to our business. Keen prices and tremendous flexibility are key factors in our relationship only let down occasionally by the odd one day late deliveries."

Nigel Jones, Procurement Manager, Inca Digital Printers Limited.

"The quality of products produced by PCML and the delivery performance are excellent. PCML is not just a vendor but a partner looking to mutually grow our businesses through our cooperation."

Nigel Jones, Procurement Manager, Inca Digital Printers Limited.

"The level of business with PCML has declined over the last couple of years due only to our customer mix. Due to this, PCML's service levels to Partnertech have dropped off to a degree, perhaps understandably. Never the less, I still believe them to be a shining example of a 21st century business always moving with the times and extremely capable. In many respects I would like to have more business to place with them and if customer requirements allow I would wish to see our relationship developing in the future."

Alan Third, Senior Buyer, Partnertech Limited.

"PCML offer an excellent all round service, I would like to have more business to offer them."

Alan Third, Senior Buyer, Partnertech Limited.

"An excellent 21st century supplier with high standards and expectations of themselves. The individuals have a high level of knowledge and experience. Pricing is competitive and quality meets our expected high standards."

Alan Third, Senior Buyer, Partnertech Limited.

"Due to organisational changes the value of business with PCML will decline this year, however PCML are still seen as a key supplier for design and development work."

Leigh Davies, Buyer, GSI Lumonics Limited.

"Early days but the quality of products produced by PCML are good as is the delivery performance, consequently PCML provide good value for money for the services they provide us and I am sure they will rise to excellent on all three."

Steve Gilmour, Buyer, GSI Lumonics Limited.

"PCML are consistently amongst our best suppliers. They have an extremely high knowledge and skill related to machined parts, which they are happy to share with customers, helping with design and minimising costs. They very rarely let us down and on the odd occasions when they will do everything they can to fix the problem. They may not always be the cheapest on some products but they provide an excellent service that can be relied on."

John Turner, Manufacturing Engineer, FFEI Limited.

"The level of PCML's service reliability is very good as is their caring and individualised attention to us as a customer. However their willingness to help us and provide a prompt service coupled with the knowledge and courtesy of its employees, which conveys trust and confidence, is excellent."

Tracey West, Buyer, TTP Labtech Limited.

"Had a few problems regarding free issue components and would be helpful if you could put one purchase order to one delivery note other than that very happy with the relationship between TTP and PCML."

Tracey West, Buyer, TTP Labtech Limited.

"Keep up the good work!"

Tracey West, Buyer, TTP Labtech Limited.

"Not always the cheapest but first choice for high quality products. Still my favourite supplier."

Janet Milne, Director, Horiba Jobin Yvon IBH Limited.

"Very professional approach to engineering, quality is to a very high standard. Come across very business like and organised."

Stuart Nunn, Workshop Manager, Huxley Bertram Engineering Limited.

"We have had no problems with delivery or quality during the year (2006), as we expect an excellent service (from PCML)."

Chris Coates, Purchasing, Welding Alloys Limited.

"The quality of products produced by PCML are excellent and the delivery performance is also good. Overall I rate the value for money for the services provided by PCML as excellent."

Paul Barker, Welding Alloys Limited.

"The level of PCML's service reliability is very good. However their willingness to help us and provide a prompt service, the knowledge and courtesy of its employees, (which conveys trust and confidence) and their care and individualised attention to us as a customer, is excellent matching and in some cases exceeding our expectations."

Keith McDonald, Materials Purchaser, PCME Limited.

"We are happy with PCML, it is important that we are told when items may be late in plenty of time. Also the ability to support Prototype and Small Batch work is important to winning (future) volume business."

Alan Bessant, Manufacturing Manager, PCME Limited.

"The quality of products produced by PCML are good as is the delivery performance, consequently PCML provide good value for money for the services they provide us."

John Batsford, Commercial Manager, Dawmed International Limited.

"The qualities of products produced by PCML are good as is the delivery performance. Keep up the good work and thank you for your service and hospitality."

Nick Heywood, Solo Europe.

"The quality of products produced by PCML are good and because communications between out two companies are also good any problems are dealt with quickly and efficiently."

Angela Turnpenny, Genomic Solutions Limited.

"The level of PCML's service reliability is very good as is their willingness to help us and provide a prompt service. Also very good is the knowledge and courtesy of PCML's employees and their care and individualised attention to us as a customer, matching our expectations."

Michael Rolfe, Buyer, Automation Partnership.